What our Customers say...

Water Damage Testimonials

We discovered a real mess, our daughter came to our rescue. I called our insurance agent and he was very helpful. He called SERVPRO which really helped and was a great service for us. They were very prompt in coming and did great. SERVPRO, my agent, the production manager and the help at SERVPRO were very polite and we have no complaints.

One day I walked into the back room of my store and a pipe caused a leak and SERVPRO was there to take care of my cleaning needs! They were so friendly and courteous. I am very impressed with their promptness to help me. I'm so thankful for teh respectful team members at SERVPRO who value my business. I will definitely use SERVPRO for all my cleaning and restoration needs within my company. Two thumbs up to Colton. They made my floors look brand new!! 5 out of 5 stars all around.

I came home from vacation to find the dishwasher tub had filled and over flowed onto the kitchen floor, then leaked to the ceiling in the basement, staining the ceiling and carpet. I called SERVPRO and immediately after I contacted my insurance company. Andy called to set up an appointment to come out to the house and start the process of drying out the floor, ceiling, and carpet. I'm so thankful for Andy coming so quickly, explaining what he was going to do and immediately starting the drying out process. Andy was very knowledgeable, courteous, professional, and friendly. I was quite comfortable with all he told me about what he was going to do. I appreciate the fact that he was very careful when he brought the equipment and that he was respectful of our home. It was certainly a good experience and I would definitely recommend your company and particularly Andy. He was a pleasure to have in our home.

One day I found that a pipe had broke in my attic and leaked into my garage and laundry room. I called SERVPRO and they came out immediately and took all appropriate measures to insure the damage was minimized and would not spread. I'm so thankful for their professionalism, communication, and sense of urgency to get the situation under control. I would highly recommend their services to anyone that would have water damage.

You guys are Professional Beasts! Thanks for getting the job done with supreme excellence!

Water accumulated under my wooden floors. I called SERVPRO because I know the mitigation will be honest. I'm so thankful for SERVPRO! Professionals in the home doing what's right for "EVERYBODY."

I called SERVPRO and they quickly went over short notice service needs. The guys did a great job and have great positive attitudes (makes a big difference to us) on time and diligent.

Thank you for the peace of mind in knowing my home is taken care of!

SERVPRO was very prompt and helpful.

One day I was overwhelmed with the water damage in my home. I called SERVPRO and they came right away and were very considerate and helpful. I'm so thankful for the professional service I received!

I came home to the horrible sound of gushing water when I opened the door to my home. A water pipe had burst flooding my kitchen, cupboards and anything in it's path. I called SERVPRO and they came to my rescue immediately. The techs worked into the middle of the night. Andy made subsequent visits and followed through to completion.

I'm so thankful for Andy and SERVPRO! I was impressed by your service from the start. I was extremely thankful that the technicians were able to come that same evening, as I was in a state of panic. The entire crew were extremely professional, and knowledgeable. I appreciated them taking the time to explain the process to me as this was my first experience with restoration. I felt confident in their hands. They were always polite and empathetic. I appreciated the phone calls and texts from Andy, keeping me updated on plans and progress. Andy when above and beyond, especially the final day. Thank you for salvaging two of my cupboards, moving them to the garage and setting them up for me. They serve as a reminder of your excellence!

I feel like you are my heroes! I cannot thank you enough! Exemplary service, professional, courteous, knowledgeable, empathetic, dedicated, hard working, thorough, diligent and impressive! I also appreciated everyone's calm demeanor. It helped alleviate my stress level. 

One day I called SERVPRO to come out to clean up water damage. The receptionist quoted 2-3 days to come out. They came out on the third day and started clean up. They came out and cleaned for a total of three days and explained everything to me. I'm so thankful for them coming out so soon with all of the pipes bursting throughout Omaha and doing a great job.

We noticed we had a broken water pipe in our basement due to the extremely cold weather. Our insurance company set us up with SERVPRO. They did a great job from the minute they came in the house. I would highly recommend their services to anyone who has the need. Very professional!

Chuck was very friendly, helpful and prompt. He kept me informed about the work and worked around my schedule.

My son discovered a broken water pipe in my basement. We immediately called my plumber who recommended SERVPRO. We called and Andy came that evening, setting things into motion. I'm so thankful for the prompt service you all provided, and now on to getting things back to normal!

One day I flooded the kitchen and it went through the floor into the finished basement, ruining carpet and ceiling under the kitchen. I called my agent and he recommended SERVPRO. Thank goodness. I'm so thankful for the service, the men who came out, and Andy. They are wonderful. They did their job. I never in my dreams thought anyone could be so excellent in their job. Thank you for everything.

I had a new washing machine delivered and installed. Unfortunately, the installers did it incorrectly and flooded my laundry room. My laundry room floor had to come up and my dining room ceiling below had to come down.

I called SERVPRO and they came immediately. I'm so thankful for their prompt, professional staff and patience with billing as I waited for my insurance check!

You guys Rock!

Your crew did good job for me! Would hire again and refer to the others! So thankful and happiness in my basement! Keep Going!

One day I found my kitchen floor soaked. I called insurance and was given the number for SERVPRO. They called ahead, Andy was on time, extremely polite and knowledgeable. I felt very comfortable leaving Andy alone in my house and gave him a garage opener to come and go as needed. I'm so thankful for the great service!! It's so uncommon! They are very knowledgeable and extremely professional!

At 8:45 p.m. I went downstairs after going to the store and found water all over the basement. We tried to dry vac as much water as we could, and called insurance the next day. SERVPRO responded very quickly and got the carpet lifted and fans going, and even moved our furniture. I'm so thankful for insurance and for SERVPRO to help with this mess, it really was a blessing.

Our basement had some leaky foundation issues that have been going on for a while. Things got real bad, so we had SERVPRO come out and take a look. They were able to come out that day and gave me an estimate and started work the next day! Andy was great! Very nice and easy to work with. The whole crew worked fast and efficiently. They had everything cleaned up and smelling better in 2 days! I highly recommend them.

One day my wife left water running in the bathroom sink for about 30 minutes, we did everything we could do eliminate as much water as we could. This was 9 PM on Friday night.

I called SERVPRO Saturday morning, they were here quickly and went right to work cleaning up the mess. 

I'm so thankful for Andy's prompt attention, professionalism, and genuine concern, they did a great job.

One day I came downstairs to do some laundry and saw water in the room. I walked into our finished family room and I had footprints everywhere I walked. This is your worst nightmare at 10PM on a Friday night.

I called SERVPRO and they were here within 30 minutes of my call on Saturday morning with a crew, fans, and a dehumidifier. 

I'm so thankful for SERVPRO. Andy was easy to work with. They pulled the carpet, took up the carpet pad and hauled it away, we had fans drying the carpet. They were fast and very helpful with one and a half rooms that had wet carpet. When you have water in a finished basement, you want someone who knows how to dry it out to prevent any further damage to your belongings. 


One day I found my water softener leaking. I called SERVPRO and they arrived promptly and got the drying process started. I'm so thankful for the follow up calls during the process and the great results after everything was dry.

One day I received a phone call that our hot water heater had blown a hose. American Family called SERVPRO. SERVPRO came and cleaned the basement of all the wet remnants from the flood from above. We were very pleased with the job that was done.

One day I came home from vacation to find that the hot water heater had sprung a leak and flooded my basement. I called SERVPRO and before I knew it Andy was here to begin the cleanup. I'm so thankful for the entire crew for their quick and efficient work. They were very professional workers and very easy to work with. Andy kept in touch with me through the entire process. I highly recommend SERVPRO for damage cleanup. Thank you!

One day I awoke to water flooding my house because a toilet overflowed and ran all night. I called SERVPRO and was very pleased with how quickly they responded to our problem. I'm so thankful for their hard work and diligence in getting the job done right. They were professional and courteous while working with us. I especially appreciated the very timely updates to keep us informed! Thank you SERVPRO!

One day I arrived home with my wife and found a waterfall scene from our living room ceiling. It was beautiful, but decided to have it cleaned. I called SERVPRO of Omaha Northwest and Andy showed up with in an hour and immediately began the arduous cleaning process. It was dry and completed in under 3 days. I'm so thankful for his description, it went exactly as Andy described. Most of all I admire how quick and efficient the service and process happened. I am so thankful for Andy and SERVPRO. I will recommend to everyone.

One morning I went to get coffee and stepped in water. The toilet flush valve had leaked to the extent the septic system was leaking onto the floor, half of the house was wet. I called SERVPRO and they came out quickly and began to evaluate the extent of the damage. They formulated a strategy for drying out everything and removing all contaminated material from the house. I'm so thankful for them helping restoring order to our lives, we cannot imagine how we would have coped with this mess without SERVPRO people helping out. They worked closely with our Insurance Adjuster and could even suggest a reputable contractor to repair the house.

One day I went into the downstairs bedroom and saw water falling from the ceiling tile, then saw water on the carpet. I called SERVPRO and they came that same morning. I'm so thankful for the work they did and the cleanup, removing the water damaged bed, chair, carpet, etc. and getting the area dried out.

One day it started to rain and not stop. This caused our basement to flood with water. I called SERVPRO and they answered the phone even though the hour was late. I am thankful for SERVPRO showing up the next morning and cleaning up the mess caused by the flood. SERVPRO had our basement totally dry in just a few days. We are very pleased with the work and customer service skills during our time of need.

The water meter to our house broke and the basement flooded. It had got our brand new carpet wet, the drywall was wet and also the trim boards in the basement. We had heard of SERVPRO and gave them a call. Andy the Production Manager came out quickly, took a look and they got started on the restoration work the next day. We have been very impressed with their work, they are very thorough, very professional and we would recommend them to anyone who needs to have restoration work done.

One day I came home and found a river running down our house. I was surprised to see water all the way from the top floor to our basement. We called SERVPRO and received awesome customer service, expedient attention to our issue and great communication on how to toggle the immediate issue we were very thankful for Andy and the professionalism, the thoroughness, and answering all our questions.

Andy was very helpful in discussing the water damage in my basement. He really took the time to discuss the problem as well as potential solutions. I appreciated his ability to not only do work in a timely manner but to make me aware of progress being made while offering reassurance. I would definitely use SERVPRO again for any water damages in the future.

I had the unfortunate problem of water flooding my basement by coming into a newly installed egress window.  The first time there was no carpet, flooring or baseboard trim down but there was still 2 inches of water! SERVPRO came out immediately with their extraction truck and removed all the stading water and left a dehumidifier and blower fans until the space was dried out.  The second time after 11 inches of rain, the window well filled up again and soaked the carpet, pad and the flooring.  I immediately called SERVPRO and they sent someone out early the next morning.  I was impressed with how quickly they came and how professional the service was.  An hour later they had the carpet drying, the pad removed and a dehumidifier running in the space.  Since SERVPRO came and acted so quickly with the water removal, my damages to the basement were minimal, and lowered my cost to put the space back to the way it was.  I hope I never have a water problem again, but if I did, I would not hesitate to call the professionals at SERVPRO!!